The terms and conditions of U Drive Mobility Services founded by Rudraprasad N, are the policies that govern the relationship between the Company and the User. These terms and conditions (as amended from time to time including all Schedules and Annexures hereto) shall constitute a legally valid and binding contract under the Applicable Laws and the use of any product Services either through UDrive’ Website or Mobile Application (hereinafter referred to as App”) by the User shall be deemed to be an acceptance of all the terms and conditions set forth herein. Users are advised to read these terms and conditions carefully before using/registering on the Website/ App or availing Services through the same. UDrive reserves the right to alter/modify/change these terms and conditions in its sole discretion, from time to time, with or without prior notice to the User. Notice of any changes shall be made by UDrive, promptly and communicated/brought to the attention of the User in such manner as it deems fit.

1. Registration Process

• Every User will have to complete registration formalities as a User either through the App of UDrive. The user needs to fulfill the necessary documentation for satisfying the eligibility criteria required to become a User. Acceptance of the registration is subject to approval by UDrive at its sole discretion.
• UDrive reserves the right to examine and verify the authenticity of the documentation provided by the Users.
• The Users acknowledge that the registered mobile number provided during the registration shall be used for making requests for services and receiving all communications from the Company.
• The User will be responsible for any action taken in pursuance of the instruction received from/sent by User mobile shall be of User and deemed to have emanated from /confirmed by the User.
• Users have the right to delete their account at any time. Upon deletion, all associated data will be permanently removed from our systems.

2. Documents

For Domestic Users

The following documents will be needed to subscribe to a vehicle and the same needs to be uploaded and verified on our App:

• Driving License:Original Indian Driving license is required and a learner license is not applicable.

• Aadhar Card/Passport:Original Aadhaar is required, and if your mobile number updated in Aadhaar is not the same as your registered mobile number, UDrive reserves the right to request for additional documents .Passport is also considered as a valid ID and address proof.

For International Users

The following documents will be needed to subscribe to a vehicle and same needs to be uploaded and verified on our App :

• Driving License:A valid driving license from their home country along with an international driving permit is necessary.

• Valid visa and Passport.

Additionally

1. The following documents will be needed to subscribe to a vehicle and same needs to be uploaded and verified on our App :
2. If a user is unable to verify their identity then UDrive reserve the right to deny the service and cancel the booking with the 37.5% cancellation charges as per the policy.
3. Except Bangalore, Hyderabad and Vizag users will have to submit the original driving license at the time of pickup and it will be returned at the time of returning the vehicle.

Note:- Learner’s license is not applicable for renting a vehicle with us.

3. Payment process

• The booking amount has to be paid online while making the booking on our website or App. The user has to pay the prescribed amount to avail UDrive’ service and the amount can be changed as per UDrive’ discretion. In case of any extension required, the user will have to pay the additional amount through the mobile and web application subject to availability.

• You can use any of the options below for the payment not limited to the below mentioned :

• NetBanking

• UPI

• PAYTM

• Debit Card

• Credit Card

• The Payment Gateway and other transactional charges will be governed by the Government and the rules defined by the competent authorities.

• Vouchers -Any voucher issued by the company will be exclusive of taxes however the tax amount will be adjusted in the next booking automatically.

4. Delay in Drop Offs

• A fee of Rs. 300 along with 1X of the per hour rental charges will be charged for vehicles being returned after the grace period of 30 mins.

Condition applicable for - Agra, Guwahati, Kolkata, Manali, Nashik, Pondicherry, Ranchi :

• A fee of Rs. 300 along with 1X of the per hour rental charges will be charged for vehicles being returned after the grace period of 30 mins.

5. Use of Vehicle

• The bookings have to be made by the User for their own usage and not for or on behalf of any other user. The User will be solely responsible for the usage of the vehicle and the User will be at all times responsible for the vehicle under their possession during the duration of rental. During the rental period, any breach of the terms and conditions will result in action against the User for material breach of this agreement. The company does not guarantee the availability of any vehicle at any given time however the Company promises to look after the best interest of the User. The user has to follow the under mentioned terms and conditions :

1. These cars we rent are large, heavyweight and powerful and need to be handled with care. In case the driver/user is a beginner, they have to be extra careful in handling the vehicle.
2. User/driver Age :
1. 18 and Above: Will be allowed to ride any of our vehicles.
3. User/Driver has to take care everyone in car wear seatbelts before starting to drive and remove only after stopping to drive as it can lead to injuries.
4. Only the User/Driver whose documents are submitted and verified by UDrive is permitted to use the vehicle.
5. Vehicle must be picked up and dropped off at the same location which was selected at the time of making the booking and the same cannot be modified once the booking is confirmed.
6. The user/driver is responsible for inspection of the vehicle at the pickup location and is expected to inform the UDrive executive immediately in case of any damages, malfunctions, missing parts etc.
7. All our vehicles are insured however in case required, the user/Driver can opt for a separate insurance for themselves; Lessor will not be responsible for any accidental expenses of the driver.
8. The user/Driver shall use the car entirely at their own risk and agrees that the lessor will not accept any responsibility or be held accountable for any loss, injury or death as a result of, or leading from the hire of any of the vehicles.
9. The four wheeler will be the responsibility of the user from the time of the pick up till return. During the course of the rental, any events occurring with the vehicle or the user will be the sole responsibility of the user/driver.
10. The vehicle shall be returned back to the lessor in the same condition in which it was handed over to the user/driver.
11. In case the vehicle returned is found excessively dirty/muddy, the user/driver will have to bear the charge of washing not exceeding Rs. 200.
12. Rental package does not include Fuel, Toll, State Permits or Taxes.
13. Any incidence of traffic violation must be reported to a UDrive representative immediately.
14. User/Driver is responsible for all traffic rule violations incurred during the rental period. The user will be liable for challans/notice payments imposed due to any traffic rule violations. If the user fails to pay the challan imposed due to traffic rule violations, UDrive reserve the right to initiate necessary legal actions for recovery of the dues. The user will also be responsible for any legal expenses incurred due to the same.
15. Towing service will be borne by the customer in case of an unlikely event of tire puncture or collision or breakdown due to improper usage. In the event of mechanical or technical failure, we will take care of towing the car at our own cost.
16. Any mechanical failures should be reported immediately to the UDrive Customer Experience Team. The User/Driver needs to take explicit permission from UDrive, before making any mechanical changes or repairs to the vehicle during the booking tenure. In case any services are carried out without explicit permission from UDrive, the costs for the same will not be refunded, and be borne entirely by the User/Driver.
17. All UDrive vehicles have GPS tracking devices; we recommend that the user follow speed guidelines – our team gets automated updates on the bikes that exceed speed limits and can penalize the user for rash driving up to Rs. 500 for every third instance of the same.
18. In case the user has left behind any personal belongings in the vehicle storage compartment, UDrive will try its best to return the same to the user; however, we cannot be held responsible for the loss of any items due to the oversight of the user.
19. In the case of EV vehicles, the company will be providing a charger along with the vehicle, however it's the user's responsibility to charge the vehicle according to the guidelines.

6. Prohibited Uses

• The use of a Lessor’s vehicle under the following conditions is prohibited:

1. The user agrees to use the vehicle for personal use only.
2. The user will not carry load or passenger more than the prescribed limit by the authorities.
3. Our cars(Vehicles) cannot be used for rallies and rally surcharges or any format of professional or amateur competitions or for performing stunts.
4. By any person who is under the influence of (i) alcohol or (ii) any drug or medication under the effects of which the operation of a vehicle is prohibited or not recommended.
5. In carrying out any crime or any other illegal activity as deemed illegal by the LAW.
6. The user is not allowed to make any modifications, internal or external to the car. Any additional fittings on the vehicle will lead to prohibition of the user from usage of the motorcycle any further.
7. Minors will not be provided with any vehicle from UDrive and the same is expected from the users. The company will not be responsible in case the vehicle is shared with a minor.
8. Any sharp objects, weapons or illegal substances are prohibited from being carried on any UDrive vehicle.

7. Delivery process

• We will connect with the user to schedule the delivery of the vehicle. We request that the customer be present at the agreed date and time to receive the vehicle at the decided location. User/Driver should do a test ride of the bike before they accept the vehicle from the Lessor.

• The Delivered vehicles cannot be rejected after handover.

• Lessee can request for exchange of the vehicle if not satisfied with the vehicle condition.

• Though we do quality checks at our end before delivery, the user/driver is expected to see if there are any damages and report the same to the representative of the lessor and photos shall be captured of the same.

8. Right to refuse the service

• The company holds the right of refusal to any client not deemed fit to be served by the company or its authorized staff.

• Without prejudice to its rights, claims and contentions under the law and equity, UDrive reserves the right to terminate/suspend the Users’ registration and/or withdraw Services rendered to the User and/or levy a penalty, in the event Users indulge in using/operating the Vehicles in a manner prohibited by UDrive.

9. Damage policy

• The company holds the right of refusal to any client not deemed fit to be served by the company or its authorized staff.

1. The Lessee agrees to pay for any damage to, loss of, or any theft (disappearance) of parts of the vehicle, regardless of cause or fault. Items damaged beyond repair will be paid for at their Market Price.
2. The representative shall check the bike and its parts in order to ascertain any damage to items. Damage shall be defined as follows:
1. Any damage which existed prior to the handover of the vehicle and was agreed between the lessee and lessor will not be chargeable to the Lessee.
2. Tears in the seat cover will result in a charge towards a replacement of the seat cover. Opening up a stitched joint will not be chargeable.
3. Any variation showing damages, if ascertained as not caused by normal wear and tear, would be charged and would have to be borne by the Lessee
3. In case of an accident or collision, the users are accountable to pay a standard amount towards the accident insurance not exceeding Rs. 15,000(which may vary depending on the severity of the damage). The members are bound to pay for the repairs incurred due to damages caused by the collision/accident.
   
   Any charges exceeding Rs. 15,000 will be claimed from the insurance.
   
   The above point is not valid for vehicles exceeding 200cc. In such cases, the actual repair amount must be borne by the rides/user. The insurance will only be claimed if the loss is exceeding 25% of the bike value.
   
   In the event of a collision, either due to the fault of the driver themself or due to any other unavoidable instance, the costs involved in towing or confiscation of UDrive bikes are to be borne by the members alone.
   
   Inactive hours during the repair period shall be charged to the user at 50% of the per-day rental amount.

10. Fuel Policy

• Fuel is not included in the rental amount, we provide sufficient fuel to reach the nearest fuel station. We will not be providing a refund in case extra fuel is leftover at the time of returning the vehicle.

11. Process (communication)

• UDrive may send booking confirmation, itinerary information, cancellation, payment confirmation, refund status, schedule change, or any such other information relevant for the transaction, via SMS or by voice call on the contact number given by the User at the time of booking; UDrive may also contact the User by voice call, SMS or email in case the User couldn't or hasn't concluded the booking, for any reason whatsoever or to know the preference of the User for concluding the booking and also to help the User for the booking. The User hereby unconditionally consents that such communications via SMS and/ or voice call by UDrive is

1. upon the request and authorization of the User,
2. 'transactional' and not an 'unsolicited commercial communication' as per the guidelines of Telecom Regulation Authority of India (TRAI) and
3. in compliance with the relevant guidelines of TRAI or such other authority in India and abroad. The User will indemnify UDrive against all types of losses and damages incurred by UDrive due to any action taken by TRAI, Access Providers (as per TRAI regulations) or any other authority due to any erroneous complaint made by the User against UDrive with respect to the intimations mentioned above or on account of any wrong number or email id provided by the User for any reason whatsoever.

12. Maintenance

• The user is liable for checking engine oils during a trip and maintaining the vehicle while on road. Any mechanical failures should be reported immediately. Customers may be held responsible in case of a mechanical failure resulting due to negligence of the normal maintenance while on the trip.

13. Cancellation policy as below:

Short term bookings:

• No show - 100% deduction and only security deposit will be refunded

• Between 0 - 8 hrs of the pick up time - 15% rental charges will be withheld and security deposit will be refunded.

• Before 8 Hours of Pick up time -No Deductions

RBX bookings :

• Before the start of the rental period –   10% of the first month’s rent will be deducted if canceled after the booking is confirmed.

• During the rental period –  50% of the monthly rental amount will be deducted or the security deposit will be forfeited as applicable.

Cancellation due to document issue:

37.5% of the rental amount will be deducted, if:

• Customer is not willing to submit the document as per the terms and conditions.

• Customer is not able to verify their identity.

• Customer documents are not valid.

14. Extra charges such as the following will be applicable -

• Excess Km -  The excess km charges will be calculated at the time of drop off and the user will be required to pay the same at the location.

• Damages - Damages will be inspected at the drop-off time and the charges will be collected on the spot as per the damage terms and conditions.

15. Refunds

• Security Deposit - We have a refundable security deposit for certain vehicles. The refund of the security deposit usually takes 3-7 working days to reflect in the source account from the date of invoice after the trip has ended.

• Any other refunds -  Any refund processed by the company usually takes 3-7 working days.

• Note -   No refunds will be issued in cases of early drop-offs.

16. Over-speeding

• UDrive vehicles have to be ridden within permissible limits. The speed limit for each vehicle is different, and the same is communicated on the booking summary page as well as the terms & conditions dialog box that appears before making a booking; as well as, in the booking confirmation email after the booking is made. Users must be under the speed limit specified for the vehicle or the speed limit specified by the governing authority, whichever is lesser.

• All UDrive vehicles have GPS tracking devices; we recommend that the user follow speed guidelines – our team gets automated updates on the bikes that exceed speed limits and can penalize the user for rash driving up to Rs. 500 for every third instance of the same.

17. Exceeding Km limit

• Extra charge is applicable if the Km limit is exceeded by the user. Each vehicle has a different charge per km. Which is reflected in the booking summary page. The final amount will be conveyed to the customer at the time of returning the vehicle by our fleet executive, depending on the extra km used.

18. Use of Information

• The users first name and booking details may be used for showing booking popups to other users on our homepage. No other personally identifiable information will be shown.

• Please read the Privacy Policy for more details regarding use of information.

19. Assumption of risk

• FOR OPERATORS AND PASSENGERS OF VEHICLES (INCLUDING PROTOTYPE VEHICLES) OWNED OR CONTROLLED BY Royalbison Autorentals India Pvt Ltd. OPERATING UNDER THE UDrive brand name.

• The driver has been given the opportunity to operate ride upon or otherwise use one or more motorcycles or other vehicles owned or controlled by Royalbison Autorentals India Pvt Ltd, OPERATING UNDER THE UDrive BRAND.; (collectively, the “Company”; each such company owned or controlled vehicle is referred to herein as a “C.O.C.V.”),

• The driver fully understands and acknowledges that operating or riding on a vehicle is an activity that has its own unique, inherent risks, and that serious injury or death could result from operating or riding on a C.O.C.V. through no fault of their own. The driver (lessee) is voluntarily choosing to operate and/or ride upon C.O.C.V.s.

• By accepting the terms and conditions, THE driver EXPRESSLY AGREE TO ASSUME THE ENTIRE RISK OF ANY ACCIDENTS, PROPERTY DAMAGE OR PERSONAL INJURY, INCLUDING PERMANENT DISABILITY, PARALYSIS AND DEATH, THAT THEY MIGHT SUFFER AS A RESULT OF THEM OPERATING OR RIDING ON A C.O.C.V.

• Without limiting the foregoing, THE driver ASSUME ALL RISKS ARISING FROM THE FOLLOWING:

1. the condition or safety of the C.O.C.V.s, any other vehicles or equipment, or any roadways, premises or property
2. the repair or maintenance, or lack thereof, of the C.O.C.V.s or any other vehicles or equipment
3. the use of, or failure to use, any safety devices or safeguards
4. the conditions, qualifications, instructions, rules or procedures under which any C.O.C.V is used
5. the violation by the user or by other operators or passengers of any C.O.C.V. User Eligibility or Program Rules
6. any defective or unreasonably dangerous products, components or C.O.C.V.s
7. the weather conditions during operation of any C.O.C.V.s and
8. single and/or multi-vehicle accidents.
• The driver(lessee) acknowledges that some or all of the C.O.C.V.s that the user is allowed to operate, ride upon or otherwise use may be prototypes or pre-production models. It’s understood that prototype and pre-production C.O.C.V.s are not manufactured for general consumer use and are not fully tested. Also, understood point is that there is increased risk involved in operating or riding upon prototype or pre-production C.O.C.V.s, and THE driver(LESSEE) AGREE TO ASSUME THAT RISK.
• The driver at the time of booking and riding declares not to be under the influence of alcohol, drugs, other illegal substances, or any medications that may impair their judgment or their ability to operate or ride on a C.O.C.V. The driver agrees that they will not operate or ride on any C.O.C.V. while under the influence of alcohol, drugs, other illegal substances or any such medications.
• The driver agrees that they will not operate or ride upon any C.O.C.V. unless they have first examined and satisfied themselves, that the C.O.C.V. is in good operating condition, and that they fully understand how to operate and ride on that C.O.C.V.
• The driver agrees to operate or ride on each C.O.C.V. safely, defensively and within the limits of the law and own abilities. The driver(lessee) agrees to comply with all C.O.C.V. user eligibility and program rules.
• The driver also agrees to allow the company and their respective dealers to contact them at the address, telephone number and e-mail address provided below and gather additional information about the C.O.C.V.s and/or additional information about other goods and services in which one may be interested.

20. Waiver and release of liability

• FOR OPERATORS AND PASSENGERS OF VEHICLES (INCLUDING PROTOTYPE VEHICLES) OWNED OR CONTROLLED BY ROYAlBISON AUTORENTALS INDIA PVT LTD, OPERATING UNDER THE UDrive BRAND.

• The driver(Lessee) on behalf of all heirs, personal representatives, administrators, executors, successors and assigns (collectively, “Heirs and Assigns”), for and in considerations of the permission granted to them to operate, ride upon or otherwise use one or more motorcycles or other vehicles owned or controlled by Royalbison Autorentals India Pvt. Ltd., operating under the UDrive brand (collectively, the “Company”; each such company owned or controlled vehicle is referred to herein as a “C.O.C.V.”), and for other valuable considerations, the receipt and adequacy of which are hereby acknowledged, RELEASE, WAIVE AND FOREVER DISCHARGE the Company and each of their respective affiliated companies, subsidiaries, officers, directors, employees, dealers, distributors and agents (collective, the “Released Parties”), from ANY AND ALL CLAIMS, DEMANDS, RIGHTS AND CAUSES OF ACTION (Collectively, “Claims”) OF ANY KIND WHATSOEVER THAT THE driver OR ANY OF THEIR HEIRS AND ASSIGNS NOW HAVE OR LATER MAY HAVE AGAINST ANY RELEASED PARTY RESULTING FROM, CONNECTED WITH OR ARISING OUT OF THE USER’S OPERATION OF OR RIDING ON ANY C.O.C.V., REGARDLESS OF WHETHER SUCH CLAIMS RELATE TO THE DESIGN, MANUFACTURE, REPAIR, OPERATION OR MAINTENANCE OF ANY C.O.C.V. OR THE CONDITIONS, RULES, QUALIFICATIONS, INSTRUCTIONS OR PROCEDURES UNDER WHICH ANY C.O.C.V. IS USED, OR ANY OTHER CAUSE OR MATTER.

• The driver(Lessee) acknowledges and understands that this Release EXTENDS TO AND RELEASES AND DISCHARGES ANY AND ALL CLAIMS they or any Heirs and Assigns have or later may have against the Released Parties resulting from or arising out of my operation or of riding on C.O.C.V.s including without limitation all such Claims resulting from the NEGLIGENCE of any Released Party, or arising from STRICT PRODUCT LIABILITY, or resulting from any BREACH OF ANY EXPRESS OR IMPLIED WARRANTY by any Released Party, and regardless of whether such Claims now exist or hereafter arise or are known or unknown, contingent or absolute, liquidated or unliquidated or foreseen or unforeseen, or arise by operation of law or otherwise.

• The driver(Lessee) acknowledges and understands that by agreeing to this Release they and their Heirs and Assigns AGREE NOT TO USE any or all of the Released Parties for any injury, death or damage to myself, my property, any other person or such other person’s property resulting from or arising out of my operation of or riding on any C.O.C.V.s

• The driver(Lessee) acknowledge that they have been advised of and agree to waive on their behalf and on behalf of their Heirs and Assigns, and fully understand the effect of such waiver, all benefits flowing from any state statute that would otherwise limit the scope of this release, which provides: “A general release does not extend to claims which[a person] does not know or suspect to exist in their favour at the time of executing the release, which if known by them must have materially affected their settlement with the released parties”.

• The driver confirms that this release is intended to be as broad and inclusive as is permitted by law. The extent and the scope of this Release is unenforceable in any jurisdiction, said scope will, as to such jurisdiction only, be automatically limited to the extent necessary to make this Release enforceable in such jurisdiction, without invalidating any other person of this Release. The driver hereby waives any right to bargain for different release or waiver of liability terms.

• BY AGREEING TO THIS RELEASE, THE driver CERTIFIES THAT THEY HAVE READ THIS RELEASE AND FULLY UNDERSTAND IT AND NOT RELYING ON ANY STATEMENTS OR REPRESENTATION OF ANY OF THE RELEASED PARTIES, AND HAVE BEEN GIVEN THE OPPORTUNITY AND SUFFICIENT TIME TO READ AND ASK QUESTIONS REGARDING THIS RELEASE.